**a LiFe without close sOuls**CoLoUrS oF LiFe???

Saturday, August 08, 2009

!!! sErviCe VS pRofiTs !!!

i re-watched one of the many dramas that's close to my heart
- HOTEL BABYLON -
i've always been a firm believer of:
戏如人生，人生如戏
thus, many of my service preachings comes from the scenarios within
this show was a live-walking-textbook to me

after leaving the hospitality industry and zooming into the corporate world, i've taken a new perspective towards the below scene:

GM: General Mgr
PHM: Potential candidate for Hotel Mgr

GM: the role of a mgr is to look after the guests?
PHM: tat's right...
GM: no tat's wrong...
GM: i've already employed hundreds of people to look after that: waiters porters receptionists...
GM: in mgt, ur no.1 responsibility is to maximise profits and protect the interest of the hotel
GM: this is a business...
GM: if u don't understand that, maybe u r not the right person for the job!

SPOT ON!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
to my surprise, an idol's biography have also revealed something:

"I never made a mistake of putting profits ahead of people, and I believe part of Four Seasons' worldwide acclaim is built primarily on the strong relationships i've built over the years with owners, partners and board members who shared my standards, and with the thousand of employees, managers, and executives who helped make the company such a success." ~ Isadore Sharp

I still strongly believed that Service is in priority when I encounter any business dealings with my suppliers or clients. However, no matter how great one's service can be, if the profit margin is being compromised, it just doesn't make any business sense. On the other hand, the service-passionate me alway thinks that an excellent service provider is worth the investments for smoother operations :)

arghz............................torn in between.
this is TOTALLY past-职业病!!!!

10:43 pm;